Privacy Policy — Kaidra AI

1. Introduction

Kaidra.AI ("Kaidra", "we", "our", or "us") values your privacy and is committed to protecting the personal data of individuals ("Customer", "you") who use our website www.kaidra.ai ("Site") and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing our Site or using our services (including our AI-based sales agent), you agree to this Privacy Policy. If you do not agree, please discontinue use of our Site and services immediately.

2. Definitions

"Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information in our possession.
"Account" refers to an account created to access or use Kaidra.AI's services.
"Cookies" are small data files placed on your device to improve your browsing experience. (See Section 14 for details.)
"AI-based Sales Agent" refers to Kaidra.AI's automated virtual assistant designed to handle customer communication, sales, and scheduling for businesses.

3. Company Information

Kaidra.AI — Singapore 📧 Email: contact@kaidra.ai 📮 Address: 177 Tanjong Rhu Road, Unit 06-17, Singapore 436607

For PDPA-related matters, please contact our Data Protection Officer (DPO) at the same address.

4. Scope of This Policy

This Policy applies to all personal data collected through our Site, services, or AI-based interactions.
It does not apply to third-party websites linked from our Site. We encourage you to review the privacy policies of any such external websites.

5. Your Rights Under PDPA

Under the PDPA, you have the right to:

Access personal data we hold about you;
Request correction of inaccurate or incomplete data;
Withdraw consent for the collection, use, or disclosure of your data (subject to legal obligations);
Know how your data is used; and
File a complaint with the Personal Data Protection Commission (PDPC).

To exercise these rights, please contact us (see Section 15).

6. What Data We Collect

Data Type	How We Collect It
Name	Account registration
Contact information (email, phone)	Account registration or inquiries
Business details	During onboarding
Payment information	Subscription or service purchase
Login / Profile info	Account activity and session logs
Technical data (IP, browser, OS)	Automatically during website interaction
AI interaction data	Through automated chat, voice, or form responses

We only collect personal data that is necessary for service provision and lawful business purposes.

7. How We Use Your Personal Data

Purpose	Data Used	Legal Basis (PDPA)
Provide and maintain our AI-based services	Name, contact info, login	Contractual necessity
Account creation and management	Account details	Contractual necessity, legitimate interest
Payment processing and billing	Billing information	Contractual necessity
Customer support and communication	Contact info	Consent or contractual necessity
Marketing (opt-in only)	Email, phone	Consent
Improve AI performance and analytics	Anonymised usage data	Legitimate interest

We will seek explicit consent before sending marketing communications, and you may withdraw consent at any time.

8. AI Interactions and Responsibility

Kaidra.AI uses artificial intelligence to automate conversations, scheduling, and recommendations.
While we aim for accuracy and reliability, AI-generated responses may occasionally contain errors.
You are responsible for verifying any information or offers generated by Kaidra.AI before acting upon them.
Kaidra.AI is not liable for losses or actions arising from reliance on automated outputs, as detailed in our Terms & Conditions.

9. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by law.

Data Type	Retention Period
Contact & identity data	3 years after account termination
Business and transaction data	Until termination or as legally required
Payment data	Until subscription ends or as required by law
Profile & usage data	Until account termination

Once no longer needed, personal data is securely deleted or anonymised.

11. Disclosure of Personal Data

We may share personal data with:

Internal entities within Kaidra.AI for operational purposes;
Trusted third-party service providers (hosting, analytics, payment, and customer support);
Legal or regulatory authorities when required by law;
Successor entities in the event of a merger, acquisition, or restructuring.

All third parties are bound by confidentiality and PDPA-compliant data protection obligations.

12. Your Control Over Personal Data

You may:

Access or correct your data via your account or by contacting us;
Withdraw consent for data use at any time;
Opt out of marketing communications; and
Disable non-essential cookies through browser settings.

13. Data Access Requests

To make a data access or correction request, please email us at contact@kaidra.ai.

We may charge a reasonable fee for repetitive or complex requests and will respond within a reasonable timeframe (typically within 30 days).

14. Use of Cookies

We use cookies to improve site functionality and enhance your browsing experience. You can manage or disable cookies in your browser settings. Note that disabling essential cookies may affect site performance.

15. Contacting Us

For questions, feedback, or to exercise your rights under the PDPA:

Data Protection Officer (DPO) 📧 Email: contact@kaidra.ai 📮 Address: 177 Tanjong Rhu Road, Unit 06-17, Singapore 436607

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or business practices.
Any revisions will be posted on this page with the updated "Last Updated" date.
Continued use of our Site or services constitutes acceptance of the revised Policy.